This Privacy Policy describes how NKS Apparels LLP (“NKS Apparel”, “we”, “us”, or “our”), a Limited Liability Partnership registered in India (GSTIN: 24AAZFN8338H1ZL), having its principal place of business at First Floor, F10 F11, Supermarket Shop Fashion Tailor, Station Road, GIDC, Morbi, Gujarat — 363641, India, collects, uses, shares, and protects your information when you visit, browse, or transact on our website and related services (collectively, the “Platform”).
By using the Platform, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform. This Policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
1. Information we collect
We may collect the following categories of information:
- Identity & contact data: name, email address, phone number, billing and shipping addresses, gender, and date of birth (if provided).
- Account data: login credentials, account preferences, wishlists, order history, and saved addresses.
- Transaction data: details of products purchased, order amounts, payment method metadata, invoices, and refund records. We do not store full card numbers, CVV, UPI PINs, or net-banking credentials — these are handled directly by our PCI-DSS compliant payment gateway, Razorpay.
- Technical data: IP address, browser type, device identifiers, operating system, referring URLs, pages visited, and timestamps, collected through cookies and similar technologies.
- Communications: messages you send us via the contact form, email, phone, or chat, along with any attachments.
2. How we use your information
- To create and manage your account.
- To process orders, payments, shipping, returns, exchanges, and refunds.
- To communicate order confirmations, shipping updates, and customer support responses.
- To send promotional offers, newsletters, and product updates (only with your consent — you may opt out anytime).
- To detect, prevent, and investigate fraud, chargebacks, and security incidents.
- To improve our Platform, products, and customer experience through analytics.
- To comply with applicable laws, tax obligations, and regulatory requests.
3. Payment information
All online payments on the Platform are processed by Razorpay Software Private Limited, a PCI-DSS Level 1 certified payment aggregator regulated by the Reserve Bank of India. When you make a payment, your card / UPI / net-banking / wallet credentials are submitted directly to Razorpay over an encrypted connection and are never stored on our servers. We only receive a transaction reference, payment status, masked instrument details (e.g. last four digits of card), and amount.
Please refer to Razorpay’s privacy policy at razorpay.com/privacy for details on how your payment data is handled.
4. Cookies and tracking
We use cookies and similar technologies for essential site functions (cart, login session), preferences, analytics, and to measure marketing effectiveness. You may disable cookies in your browser, but some features (e.g. checkout) may not work correctly without them.
5. Sharing of information
We share personal information only as necessary and with the following categories of recipients:
- Payment gateway: Razorpay, to process your transactions.
- Logistics & courier partners: to deliver your orders (name, address, phone).
- IT & cloud service providers: hosting, email, SMS, and analytics vendors bound by confidentiality obligations.
- Government or law-enforcement authorities: when required by law, court order, or to protect our rights.
We do not sell or rent your personal information to any third party for marketing.
6. Data retention
We retain personal data only for as long as needed to provide our services, comply with statutory obligations (e.g. tax, accounting, GST records typically retained for 8 years), resolve disputes, and enforce our agreements. You may request deletion of your account at any time, subject to legal retention requirements.
7. Security
We use industry-standard safeguards including HTTPS/TLS encryption, hashed passwords, restricted internal access, and secure cloud infrastructure to protect your information. No method of transmission over the internet is 100% secure; we therefore cannot guarantee absolute security but will notify you of any material data breach as required by law.
8. Your rights
Subject to applicable law, you have the right to:
- Access, correct, or update the personal information we hold about you (via your account or by writing to us).
- Withdraw consent to marketing communications at any time.
- Request deletion of your account and associated data.
- Lodge a complaint with the relevant data protection authority.
9. Children
The Platform is intended for users aged 18 years or above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us for prompt deletion.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be notified through the Platform or by email.
11. Grievance officer & contact
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Grievance Officer: NKS Apparels LLP
Address: First Floor, F10 F11, Supermarket Shop Fashion Tailor, Station Road, GIDC, Morbi, Gujarat — 363641, India
Email: support@nksappreals.com
Phone: +91 95583 68345
Hours: Mon–Sat, 10:00 AM – 7:00 PM IST
We aim to acknowledge grievances within 48 hours and resolve them within 30 days of receipt.